お知らせ
2024.11.18
[Alert] Notice regarding precautions for reservations through certain International booking sites (agoda/Expedia/Booking.com/Trip.com)
Thank you for always choosing to stay with Route Inn Hotels.
We would like to inform you that the following cases have occurred with reservations made through International booking sites.
For accommodation reservations made through some International booking sites(agoda/Expedia/Booking.com/Trip.com, hereinafter referred to as "International booking sites"), the International booking sites may sell vacant guest rooms that we provide to other travel booking sites(hereinafter referred to as "partner booking sites") to you based on their contracts with the partner booking sites.
In that situation, we may have difficulty confirming your reservation due to the following cases.
- The reservation information is not notified to us from the International booking sites, or such notification is received later than the customer's arrival at the hotel.
- The information of the reservation confirmation email sent to the customer and the reservation information notified to the hotel (room type, reservation number, etc.) are different.
- Guest rooms of the hotel may be sometimes sold at a rate significantly higher than the accommodation rate set by the hotel.
For the above reasons, if we are unable to confirm your reservation at the time of your arrival, it may take time to confirm your stay or we may refuse accommodation.
Additionally, when confirming reservations made through the overseas booking sites, please kindly note that;
- Due to procedural grounds, we are unable to verify, change, or cancel any reservations made
through the overseas booking sites (including payment in advance by credit card) even if you contact the hotel directly. To verify, change, or cancel your reservation, please contact the overseas booking site through which you made your reservation.
We apologize for any inconvenience this may cause and appreciate your understanding.
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